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Cookies.
Small files that let this site work properly and tell us which pages earn their place. Here is every one we set, what it does and how to switch the optional ones off.
What a cookie is
A cookie is a small text file that a website asks your browser to keep. It holds a short string of information, usually a random identifier, and the browser hands it back on your next visit so the site can recognise the same device. Cookies cannot read anything else on your computer, run programs or carry viruses.
We also use a few things that behave like cookies without technically being one: local storage, which keeps a preference in the browser rather than sending it back to the server, and tracking pixels, which are tiny images embedded in a page or an email that confirm the content was loaded. Where this page says cookies, treat it as covering all three.
The four categories
Every cookie on this site sits in one of four groups. Only the first is set automatically. The other three wait for your permission and stay off until you give it.
Strictly necessary
Security, load balancing, form submission and remembering your cookie choices. The site cannot function without these, so the law does not require consent for them.
Performance and analytics
Counts of pages viewed, time spent and where visitors arrived from. It tells us which work is worth repeating. The reports we see are aggregated, never a named individual.
Functional
Optional extras such as embedded video, maps and the booking widget. Switching these off means some embedded content will not load until you allow it.
Marketing
Used to measure whether an advert or a LinkedIn post led to a real enquiry, and occasionally to show a follow-up advert. We do not sell data to anyone.
Cookies we set
The table below lists what is in use at the date shown at the top of this page. Names, purposes and lifespans come from the providers themselves and can change when they update their products, so we review this list every six months.
| Name | Set by | Purpose | Expires |
|---|---|---|---|
twv_consent | twvmedia.com | Stores which cookie categories you agreed to, so we do not ask again on every page. | 6 months |
PHPSESSID | twvmedia.com | Keeps a single browsing session together while you move between pages. | End of session |
wordpress_test_cookie | twvmedia.com | Checks that your browser accepts cookies before the site tries to set any others. | End of session |
wp-settings-* | twvmedia.com | Remembers editor screen preferences. Only set for signed-in members of our team. | 1 year |
| Name | Set by | Purpose | Expires |
|---|---|---|---|
_ga | Google Analytics | Assigns a random identifier to your browser so repeat visits are counted as one person rather than several. | 13 months |
_ga_* | Google Analytics | Holds the state of the current visit for our specific property. | 13 months |
_gid | Google Analytics | Separates one day of activity from the next. | 24 hours |
| Name | Set by | Purpose | Expires |
|---|---|---|---|
VISITOR_INFO1_LIVE, YSC | YouTube | Set only if you play an embedded video. They remember playback settings and count views. | Session to 6 months |
bcookie, lidc, li_sugr | Insight Tag. Tells us whether visits from our LinkedIn posts and adverts turn into enquiries. | Session to 12 months | |
_fbp | Meta | Measures whether a Facebook or Instagram advert led to a booking. | 3 months |
Third parties
A handful of services run on this site and set their own cookies under their own terms. We choose them carefully and keep the list short, but once a request reaches their servers we no longer control what happens to it. Reading their privacy notices is worthwhile if that matters to you.
Google Analytics gives us traffic and behaviour reporting. IP addresses are shortened before storage and we have turned off data sharing for advertising purposes. Google Fonts serves the two typefaces used here and sets no cookies, although your IP address does reach Google in order to deliver the files. Google Calendar powers the booking link. Clicking it takes you to Google's own domain, where Google's cookie policy applies rather than ours. YouTube supplies embedded video, and Brevo handles newsletter sign-ups and sends the confirmation email.
Your choices
Change your mind whenever you like. The controls below take effect straight away and are stored in a first-party cookie on this device only, so you will need to set them again on a different browser or after clearing your cookies.
Cookie preferences
Strictly necessary cookies cannot be turned off because the site stops working without them.
Security, sessions and remembering this choice.
Anonymous page and traffic reporting through Google Analytics.
Embedded video, maps and the booking widget.
Measuring whether an advert or a social post led to an enquiry.
Nothing optional runs until you save a choice here.
Browser controls
Your browser has its own settings that override anything on this page. Blocking all cookies will break parts of most websites, including ours, so blocking third-party cookies only is usually the better balance.
Chrome
Open Settings, then Privacy and security, then Third-party cookies. You can block third-party cookies outright, allow them for specific sites, or clear everything stored so far under Delete browsing data.
Safari
On a Mac, open Safari, then Settings, then Privacy. Prevent cross-site tracking is on by default. Manage Website Data lets you remove what individual sites have stored. On an iPhone or iPad the same controls sit under Settings, then Apps, then Safari.
Firefox
Open Settings, then Privacy and Security. Standard protection blocks known trackers, Strict blocks considerably more and occasionally breaks page features. Cookies and Site Data underneath lets you clear what is already saved.
Edge
Open Settings, then Cookies and site permissions, then Manage and delete cookies and site data. Tracking prevention has its own section with Basic, Balanced and Strict levels.
The law and your rights
Cookies in the United Kingdom are governed by the Privacy and Electronic Communications Regulations, with the UK General Data Protection Regulation covering any personal data that results. In practice that means we have to tell you clearly what we store, obtain your consent before storing anything that is not strictly necessary, and make withdrawing that consent as easy as giving it. The controls above exist for exactly that reason.
Where a cookie amounts to personal data, you have the right to ask what we hold, request a copy, have it corrected or deleted, and object to how it is used. Our privacy policy covers those rights in full and explains how to make a request. If we handle one badly you can complain to the Information Commissioner's Office at ico.org.uk, though we would rather you gave us the chance to put it right first.
Changes to this page
When we add a tool that sets a cookie, this page changes before the tool goes live, and the date at the top moves with it. Significant changes to what the optional categories cover will reset the consent cookie, which means you will be asked again rather than quietly opted in to something new.
Questions
Ask us anything about this page.
If something here is unclear, or you want to know exactly what we hold about a visit, write to us and a person will answer. No ticket number, no forwarding you around.